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1. #Budget car rental customer care driver#
2. #Budget car rental customer care upgrade#
3. #Budget car rental customer care free#

We were there to convince customers that were renting cars that they had no insurance." She also claimed she was trained to push people to buy Budget’s insurance coverage - using a memorized script - even when they were covered by their credit card or other insurance. Submit your story ideas to Kathy Tomlinson at Go Public We want to hear from people across the country with stories they want to make public.

We tell your stories and hold the powers that be accountable.Go Public is an investigative news segment on CBC-TV, radio and the web.She worked at the Budget counter at the Abbotsford airport, and also spoke on condition she would not be named. "If there was a scratch on the car, we charged their credit card immediately … and that scratch would never even be fixed," said another former employee. And then the manager charged them, just charged them." Some repairs not done "The other asked for the manager to come out and take a look.

But from our standards, they should not charge them, honestly," he said. The other found out there was a tire cut. "I remember one time there was a senior couple. He said staff members were told to inspect vehicles from top to bottom, even after customers were gone, and report any damage to managers no matter how minuscule. "All of the inspectors have to look at the windshield first." They can make more money from the windshield," he said. the small charges, they make them big charges. He agreed to speak to CBC News only if he was not identified. "They did it on purpose - charging the customer like way too much," said a former lot attendant, who worked at Budget’s Vancouver airport location for a year, checking cars for damage.

#Budget car rental customer care upgrade#

One car class upgrade subject to availability on compact through full-size four-door car booking.Three former Budget Rent a Car employees have contacted Go Public to allege the Vancouver-area operation systematically and intentionally rips off customers, by grossly overcharging for minor repairs that sometimes aren’t even done. An additional daily surcharge may apply for renters under 25 years old.

#Budget car rental customer care driver#

Renter must meet Budget age, driver and credit requirements. Coupons cannot be applied to completed rentals. Budget reserves the right to refuse or expire coupons at any time without prior notification. Budget reserves the right to alter the terms and conditions and use of coupons.

#Budget car rental customer care free#

For reservations made on, free day will be applied at the time of rental. Offer subject to vehicle availability at time of reservation and may not be availabe on some rates at some times. Reservation must be cancelled by rental date, or coupon will be used. Customer must provide profile number associated with the coupon. If a rental begins during a blackout period, the whole rental is blacked out and doesn't qualify for use of coupon. Holiday and other blackout periods may apply. Coupon valid at Budget locations in contiguous U.S. Offer may not be used in conjunction with any other coupon, promotion or offer. Coupon cannot be used for one-way rentals. The renter is responsible for any additional time and mileage charges over one day. Optional items such as LDW and other surcharges may apply and are extra. Taxes, concession recovery fee, customer facility charges ($10/contract in CA) and fuel charges are extra. Offer of one day free of the daily time and mileage charges on an intermediate (group C) through a full-size four-door (group E) car.